You’re using Spider VPN, a small provider that runs 55 servers across 32 countries, incorporating two Netflix-optimized servers. While it may not have as extensive coverage as premium providers, it still offers a respectable range. Your data is safeguarded with military-level encryption, a strict no-logs policy, and an automatic kill switch.
Streaming - Does Spider VPN Work with Netflix?
Absolutely! Spider VPN excels at unlocking content on platforms. It includes Netflix, Hulu, HBO GO, and BBC iPlayer.
Its impressive speed sets it apart, ensuring seamless streaming in high definition. If you’re curious about how Spider VPN stacks up against other VPNs optimized for Netflix, explore the top services for a comprehensive comparison.
Spider VPN Speeds
Speed becomes a critical factor when picking out a VPN; no one enjoys a sluggish connection, making a lightning-fast service essential.
Connecting to a VPN might bring about a bit of slowdown as your data covers a greater distance to reach the server, coupled with the encryption process. However, a top-tier VPN minimizes this difference significantly.
Link up with a server near your physical location for seamless local browsing. When evading geoblocks or censorship, make sure to connect to a server in a country where your desired content is accessible. For instance, streaming Netflix US from Australia demands a connection to a US-based server.
Initially clocking in at 7.5 Mbps download, 0.88 Mbps upload, and a 36 ms ping (faster than 58% of Australia), your base speed before Spider VPN stood commendable.
Upon connecting to Spider VPN’s Australian server, your download speed perks up to 7.85 Mbps. The upload speed slightly dips to 0.81 Mbps, with the ping holding steady at 39 ms.
Anticipating a noticeable speed decline when jumping to the US server, the reality might pleasantly surprise you. Your download speed merely slides to 6.97 Mbps, with the upload speed maintaining a robust 0.75 Mbps. Although the ping spikes to 219 ms, it still falls within acceptable ranges.
Is Spider VPN Good for Torrenting?
Spider VPN facilitates P2P connections and boasts security features designed to safeguard your torrenting activities. Nonetheless, it explicitly prohibits transmitting or downloading copyrighted content, as outlined in its terms of service.
Security - is Spider VPN Safe?
Spider VPN ensures comprehensive security measures to shield you from online threats.
Does Spider VPN Keep Logs?
Spider VPN maintains a strict no-logs policy.
Spider VPN assures you that it doesn’t store any data about your browsing activity.
Does Spider VPN Have an Ad Blocker?
Negative, but it does support the use of external ad-blocking software.
Does Spider VPN Work in China?
Indeed, Spider VPN’s customer service has affirmed its functionality within China.
Price and Value for Money
While you may find Spider VPN to be a relatively straightforward service, its ability to support multiple connections simultaneously and its varied range of subscription plans enhance its outstanding cost-effectiveness.
Does Spider VPN Have a Free Version?
Absolutely! New users can use a complimentary 10-day trial account with unlimited access.
Spider VPN’s Refund Policy
Spider VPN stands by its plans with a 30-day satisfaction guarantee, ensuring your investment is risk-free.
Is Spider VPN Compatible with My Device?
SpiderVPN seamlessly integrates with:
Even more impressive, a single account allows you to safeguard five devices concurrently.
Spider VPN employs cutting-edge 256-bit encryption, reaching the security standards of military-grade protocols.
Spider VPN Customer Service
When you tried contacting customer service through live chat, it proved to be a straightforward process. Despite being informed of a five-minute wait, you found yourself connected with a representative in just two minutes.
I was connected to a live agent immediately
The support agent you chatted with was courteous and amicable. However, there needed to be more professionalism in terms of using proper grammar. However, your caution escalated when they requested you to type your password into the chat window for verification. Remember, you should never provide your password to a company over a live chat platform or email.
SpiderVPN's support seemed a little shady
Unfortunately, the support agent couldn’t resolve your issue during the chat session, prompting them to open a support ticket on your behalf. After eight hours, tech support got back to you and successfully addressed the problem.
The live agent couldn't help me with my problem
When you try Spider VPN’s app, you’ll find it incredibly user-friendly, thanks to its simple design. One point of feedback is that immediately after installation, you may need to update it as the installation guide directs you to an older version.
SpiderVPN's inferface is straightforward
To switch servers, you’ll have to download the config file for your desired location from the account area on the website. While it may take a bit of time, the process is straightforward. Once you’ve imported the config file for a server, you can easily switch to it anytime by clicking on its name in the ‘tunnels’ list.
You can easily change the server after you import the configuration
Keep in mind that there’s no dedicated settings window. Still, advanced users can customize their connection by editing the config files from within the app. Spider VPN provides fast and reliable connections, and once any initial issues are resolved through customer support, the installation becomes quick and easy.
You won’t need to log into the app directly. Still, your login details are necessary to access the customer area on Spider VPN’s website to download configuration files. While this might seem daunting for inexperienced users, following the straightforward setup guide makes configuring and using Spider VPN easy for you.
Setting up Spider VPN became a nightmare for you due to website glitches and slow tech support. However, the installation and usage became straightforward once those issues were resolved.
The app itself is quite basic, and loading new server config files may take some time, but that is the only significant downside.
Despite a slightly unprofessional tone, customer service was friendly and polite when you interacted with them. They did resolve your issue, but the eight-hour resolution time could have been a better advertisement for their promise of 24/7 support.
On a positive note, the servers are fast and reliable, successfully unblocking major streaming platforms like Netflix and Hulu in your experience. Suppose you’re an experienced VPN user who doesn’t mind occasional delays in customer service. In that case, Spider VPN might be a suitable option for you.
However, if you’re a beginner seeking a smooth streaming experience or relying on instant support, consider a provider like ExpressVPN that offers 24/7 live chat support instead.
Spider VPN Features — 2023 Update
Installation & Apps
When you try to register with Spider VPN, you’ll find the process to be easy, but brace yourself for the extensive personal information it requests, including your full name, address, and phone number – a bit overwhelming!
You need to share a lot of personal information to activate your subscription
You’ll need to log into Spider VPN’s client area to download your VPN app. However, be prepared for a potential hiccup in your setup journey: the links to the client area might need to be fixed. Clicking “login” could land you on an error page, leaving you with no choice but to contact support for assistance. In a 10-minute chat, you may learn a possible system error and have to wait for technical support to email you for resolution.
I couldn't install the app without help from the support team
Attempting to reset your password independently may also lead to the same error page, making the process less straightforward. Expect a response from technical support to your ticket after eight hours, but at least this time, you can log in. Whew!
Spider VPN provides premium subscription options ranging from 1 month to 2 years. New members can access an unlimited 10-day free trial without providing any payment information.
Spider VPN accepts various payment methods, including PayPal, VISA, American Express, Mastercard, BitPay, Bitcoin, and AltCoins.
Reliability & Support
When you try to reach out for support with Spider VPN, you’ll find that assistance is available 24/7 through live chat and email. However, it’s important to note that live chat isn’t available around the clock, and you might encounter an eight-hour wait for an email response. Additionally, there’s a knowledge base and blog for additional resources.
Your experience with live chat involved contacting customer service when you faced difficulties accessing the account area. While the representative was polite, there were moments of slight unprofessionalism. A notable security concern arose when they requested your account password over chat, raising concerns about the privacy of your account details.
Despite the confirmation that your password was correct, it implies that they can access and read everyone’s account passwords. The live chat representative couldn’t resolve your issue, so we are creating a support ticket for you to engage with technical support. While an eight-hour wait for a response from tech support isn’t unusual, it’s crucial to note the assurance you received regarding a quick email response.
A tech support agent eventually contacted you eight hours later, confirming the issue was resolved.
The Bottom Line
Spider VPN has woven a web of problems for me.
Spider VPN has spun a web of issues for you. What started as a technical error during the login process became a nightmare when customer support struggled to resolve it.
A cause for concern arose when the support agent asked you to type your account password in the live chat, highlighting a significant security risk.
Suppose you share a similar impatience and find waiting eight hours for a response from tech support to be frustrating. In that case, you might prefer services like IPVanish or ExpressVPN. These providers are known for their quick and instant support. To explore the results of customer service experiences with IPVanish or ExpressVPN, click one of the links and discover why they are among the most trusted premium services.
Frequently Asked Questions (Spider VPN)-
Can Spider VPN reliably unblock Netflix and other streaming services?
Surely, Bug VPN succeeds at bypassing significant streaming stages like Netflix, Hulu, HBO GO, and BBC iPlayer. It ensures swift speeds, making high-definition streaming seamless.
Which devices can I use with Spider VPN?
Spider VPN can integrate with various devices. These include MacOS, Windows, Android, iOS, FireTV, and FireStick devices. Moreover, it even helps protect up to 5 devices simultaneously with a single account.
What is Spider VPN's policy for refunds?
Spider VPN backs its services with a 30-day money-back guarantee on all plans. Additionally, new users can confidently explore the service through a free 10-day unlimited trial account.
How reliable is Spider VPN's customer support?
While Spider VPN offers 24/7 support through live chat and email, the experience may vary. Chat availability is rare, and email responses may take up to eight hours. There have been occasional instances of support interactions displaying a slight lack of professionalism, raising security concerns.