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TunnelBear is a beginner-friendly VPN that offers a limited free version. It uses industry-standard security features and has an independently audited no-logs policy. But is that enough to compete with some of the best VPNs available today?

I thoroughly tested TunnelBear to find out how fast it is and how good it is for unblocking content. I tried all its apps and security features and checked if it works for gaming and torrenting.

After extensive tests, I can confirm that TunnelBear is a good VPN with great potential. It’s straightforward to use, works with most streaming services, and delivers impressive speeds over short distances. It also has a free plan that includes 2GB of data. However, it doesn’t have live chat support or a money-back guarantee.

Short on Time? Here Are My Key Findings

 

TunnelBear VPN Features — 2023 Update

💸 Price3.33 USD/month
📝 Does VPN keep logs?No
🖥 Number of servers5000+
🛡 Kill switchYes
🗺 Based in countryCanada
🛠 Support24/7 live chat
📥 Supports torrentingYes

Streaming — Works With Most Streaming Services

TunnelBear’s premium version unblocks most of the streaming services I tested. I could also easily stream in HD, thanks to its fast speeds. The VPN didn’t work with many streaming platforms in the past, but it has improved dramatically. While it doesn’t unblock as many libraries as ExpressVPN, or provide streaming-optimized servers like CyberGhost and PIA, it’s still a solid choice for streaming.

With only 2GB of data, you won't be able to watch a full movie

While the free plan doesn’t work with Amazon Prime Video, I accessed Netflix with a free account. Free VPNs don’t usually work with streaming services, so this didn’t surprise me. Additionally, watching Prime Video in the best video quality uses over 6GB per hour, so you’d run out of data in only 20 minutes.

Unblocked: Netflix, Amazon Prime Video, Disney+, HBO Max, Hulu, RTL+, ESPN, BBC iPlayer, Showtime, Discovery Plus, and Peacock TV

I unblocked full Netflix libraries with TunnelBear’s premium version. I could unblock Netflix US and Netflix France. Unfortunately, the VPN doesn’t work with Netflix on all its servers. I was blocked from accessing libraries from Japan, Australia, Germany, and the UK.

Many VPNs can only unblock Netflix Originals; TunnelBear bypasses these limitations

I was also happy to see that premium servers can unblock Amazon Prime Video. It’s one of the toughest services to access, so it’s clear TunnelBear has really improved its unblocking abilities.

I watched Pulp Fiction in the highest quality while connected to Los Angeles

The great streaming quality I got on every platform impressed me too. With each service I watched, videos loaded nearly instantly in the best quality. I never had to deal with buffering. This was true with Disney+ too. While I was blocked on the Washington D.C. server in my first test, I could access it with plenty of other servers.

I could also watch Disney+ with servers from Norway, the UK, and the US

Most other streaming services I tested work with TunnelBear. I watched Go Hard or Go Home on BBC iPlayer while connected to TunnelBear’s UK server. I also accessed All 4, ITV Hub, and Hulu.

Blocked By: SkyTV and Sky Sports

The only platforms I couldn’t access were Sky TV and Sky Sports. Unfortunately, you won’t be able to watch Penny Dreadful on Sky TV or cheer for your favorite Premier League team on Sky Sports. If you’re looking to access platforms in the country, get one of the best VPNs we tested for the UK. Otherwise, TunnelBear is a solid choice for streaming.

Speed — Excellent Speeds on Nearby Servers

TunnelBear has great speeds on local servers, but it’s not as fast on distant ones. It’s not unusual for your speeds to drop when using a VPN since your connection is being routed through VPN servers and encrypted.

When analyzing the speed tests, I pay attention to the following:

  • Ping/latency. This measures how fast your data travels. It’s very important during gaming because a high ping results in lag.
  • Download speed. This measures the time you need to download files and information from the internet. It’s important for things like streaming or loading websites.
  • Upload speed. This measures how long it takes to send files from your device to another location – including messages, images, and video files.

We test all VPNs from the same UK location and connection, with the fastest protocol (WireGuard in this case). To make sure the results are fair, we run around 10 tests per server.

It reduced my speeds by 5% on nearby servers, and 50% on distant ones

To get the fastest connection, you can use the Fastest Tunnel feature. It connects you to the best server for your location. What surprised me was that the free and paid versions have similar speeds. Now that the free plan has increased from 500MB to 2GB of data, you can use TunnelBear’s free version to stream short videos without buffering.

My worst result was a speed drop of 53% on a server in Japan

In the past, this VPN’s poor speeds were one of its main drawbacks. However, TunnelBear has made some significant improvements in this area. It’s one of the fastest VPNs we’ve tested on nearby servers. Its long-distance speeds aren’t bad on most servers, either. I could easily see it becoming one of the fastest VPNs.

Gaming — Good for Gaming on Local Servers

With ping rates under 25 ms on all servers in Europe, TunnelBear is excellent for gaming. I played CS:GO on these nearby servers without even noticing I was connected to a VPN. Using the “Fastest” option from the server menu gave me the best speeds.

My ping rate went from 7ms to 8ms on the nearest server, which is impressive

Unfortunately, the ping rates on distant servers aren’t as good. My ping was over 230 on servers in Australia and Japan, which makes playing any competitive game impossible. However, that’s pretty common. I haven’t found any VPNs that give you great ping results at those distances, so TunnelBear is super impressive in this area. There’s also no option to install TunnelBear on a router or gaming console, so you can only use it for gaming on your PC.

Server Network — 5,000 Servers in 47 Countries

TunnelBear offers a decent network. The servers are spread all over the world, but most are in Europe and North America (Canada, the US, and Mexico). For example, there are only servers in 3 countries in Africa. You also get access to several city-level locations in the US and Canada, but only with the premium plan. The free version lets you access all the countries available with the paid plan, which I really appreciated, as it’s not very common.

This means you can’t pick a server closest to you to get the best speeds

All its servers are physically located in their respective countries, so there aren’t any virtual servers. TunnelBear also owns all of its servers, which is great for privacy because there’s no third-party involvement.

Security — Solid Security, but Few Additional Features

Even though it doesn’t have as many features as the top VPNs, TunnelBear is completely safe to use. It passed all of my leak tests, making it a good choice for anyone new to VPNs that wants a hassle-free service.

These tests never detected any IP, DNS, or WebRTC leaks on servers around the world

I also like that it offers a free ad-blocker as a Chrome browser extension. However, this isn’t technically a part of the VPN (you download it separately).

Encryption and Protocols

Like most premium VPNs, TunnelBear uses the AES-256 encryption level. It’s the same technology governments use to encrypt their files, making the VPN very secure. You’re protected with military-grade encryption on both its free and paid versions.

TunnelBear also uses the safest available security protocols. VPN protocols can be described as a set of rules used to safely connect you to a VPN server. TunnelBear automatically picks a protocol for you, but you can also choose. These are your options:

  • OpenVPN. The industry-leading open-source protocol that’s currently regarded as the safest VPN tunnel. It’s the only protocol that works with GhostBear, TunnelBear’s obfuscation feature that helps you bypass VPN blocks and tough firewalls.
  • IKEv2. This is one of the most popular security protocols, and it comes with an auto-connect feature. It’s very useful on mobile devices, as it can automatically resume your VPN connection when you switch between networks.
  • WireGuard. This is a newer protocol that provides the best balance between speed and security.

Unfortunately, TunnelBear doesn’t offer the same protocols across all platforms:

 AutoOpenVPNIKEv2WireGuard
Windows
Mac
iOS
Android

However, I appreciate that TunnelBear offers OpenVPN for all devices, since it’s the safest protocol and my top-choice for security. The VPN also runs all its servers through its own Private DNS for added security.

VigilantBear Kill Switch

TunnelBear’s VigilantBear kill switch stops your internet traffic if the VPN suddenly disconnects. For example, when you switch servers or your device goes into sleep mode, you might get disconnected. So, to prevent data leaks, I recommend turning on VigilantBear in the app’s connection settings.

The kill switch is available on Windows, Mac, and Android, but not on iOS. While it’s common for VPNs to have fewer features on iOS, there are a few providers that offer kill switches for that OS. It’s one of the most important security features, so I recommend checking out this list of the best VPNs for iOS if an iPhone is your main device.

TCP Override

The TCP Override mode is useful if your connection is unstable after connecting to the VPN. The feature is only available for Windows and macOS, and it works by forcing TunnelBear to use the TCP protocol instead of UDP (versions of OpenVPN). The TCP protocol is a little slower but more reliable — it checks every piece of data for consistency before passing it through. The UDP protocol is faster, but it doesn’t perform these checks.

GhostBear

GhostBear makes it easier to bypass VPN firewalls. By enabling GhostBear, you can make your encrypted data look more like regular traffic, so you’re less likely to be blocked. The feature can only be enabled if you’re using the OpenVPN protocol, and it’s not available on iOS.

Encrypted Client Hello (ECH)

The Encrypted Client Hello helps you reach the TunnelBear site on restricted networks. This is an updated version of its Encrypted Server Name Indicator (ESNI) feature (that it still uses as well). Basically, some countries may use DNS-level blocking to prevent you from accessing TunnelBear’s website. ECH uses encryption to help you avoid these blocks. It’s currently only supported on Android devices, but a version for Windows is being worked on.

SplitBear

This feature is available for mobile devices only, and it lets you select the apps you want to exclude from your TunnelBear connection. It has additional options for iOS — you can also select websites and subdomains you want to access with your real IP address. This can be useful for streaming your local Netflix library, while the rest of your phone traffic stays protected.

Privacy — Doesn’t Store or Share Usage Data

TunnelBear is a private VPN. It only logs the minimum amount of data required for running the service, and it doesn’t share this information with anyone. I also love how simple and transparent its privacy policy is.

I like that TunnelBear lets you know why it needs this data to run the VPN

You can request access to your personal data, and you can ask TunnelBear to delete it. The VPN also publishes a transparency report, which lets you know it’s never given out anyone’s information, even when it’s been requested

Does TunnelBear Keep Logs? No

The VPN doesn’t log your browsing history, IP address, or connection timestamps. However, almost all VPNs log some technical data, and TunnelBear does too. For example, it logs your email address and payment details since that’s required for creating your account and activating your subscription. I hope it lets you pay with cryptocurrency in the future, so you can pay anonymously.

It also stores your OS version, the TunnelBear app version you use, if you’ve been active this month (1 or 0), and how much data you’ve used in a month. Operational events like creating an account, making a payment, or upgrading are also logged. This makes it possible to discover that you’re a TunnelBear user, but no one can see what you’re doing while connected to its servers.

Was TunnelBear Audited? Yes

Yes, TunnelBear has has been audited 6 times. All its audits were conducted by Cure53, a reputable German cybersecurity firm. These VPN publishes these yearly reports on its website and uses them to improve its security and privacy practices.

While there were no serious vulnerabilities revealed in previous reports, the latest audit in 2022 was more thorough. This enabled Cure54 to identify some issues that hadn’t been detected before. Thankfully, TunnelBear resolved every vulnerability found in its latest audit.

Based in Canada

With its headquarters in Toronto, Canada, TunnelBear is subject to the 5 Eyes Agreement. That means that the company is not only required to hand over your data to the authorities if requested, but also that this data will then be accessible to all the 5 Eyes countries. This includes Canada, the US, the UK, Australia, and New Zealand.

Additionally, the company has been bought by the US antivirus software company McAfee, which means that TunnelBear is also subject to US laws. However, this isn’t a huge deal due to TunnelBear’s excellent privacy policy. It doesn’t store any identifiable information, so it can’t share anything that would compromise your online privacy

Does TunnelBear Work in China? Uncertain

The availability of TunnelBear in China remains uncertain. When inquiring with a customer support agent, their response was somewhat ambiguous. While TunnelBear’s GhostBear feature is specifically designed to bypass geoblocks, it is regrettable that I cannot confidently confirm its effectiveness in China.

I also asked about Iran, Russia, and Turkey, but didn’t get a concrete response

China constantly blocks new VPNs, and VPNs are always working on adopting new technologies to avoid those blocks. However, the Chinese government rarely goes after individuals for using VPNs. We don’t condone any illegal activities, so we recommend reading up on the laws of whatever region of the world you’re currently in. If you decide to use a VPN in the country, check out this list of providers that currently work in China.

Torrenting — Safe and Fast on All Servers

You can torrent on all TunnelBear servers. To get the best download speeds, I suggest connecting to nearby servers with the Fastest server feature. The VPN has a strict and audited no-logs policy and high-grade security features, so there’s no need to worry about your safety while torrenting.

I had no issues downloading Night of the Living Dead while connected to my fastest server. I can normally finish this 1.62 GB file in 20 minutes, and it only took 25 while connected to TunnelBear, which is a great result.

Customer service advises that to achieve the best P2P speeds, one should utilize servers situated in Canada, the US, the UK, Romania, the Netherlands, Germany, or Sweden. Although the act of torrenting is legal, downloading copyrighted material is not. To remain within the boundaries of the law, I recommend limiting your downloads to files that are in the public domain.

Installation & Apps

TunnelBear is easy to install and use. Plus, its entire website and all its apps are loaded with adorable bear puns. The VPN doesn’t have many complicated features, which makes it a good choice for beginners. However, it still covers all the essentials.

I like that it can be minimized to just a toggle switch and server selection screen

The free app looks the same as the premium version. The only difference is it shows how much free data you have left, which I appreciate. I’ve been caught by surprise running out of data with other VPNs that don’t offer this great feature.

Setup & Installation

You can install TunnelBear in a couple of seconds. I clicked on Get TunnelBear on the VPN’s website, and then picked the free version. It automatically started downloading the appropriate app for my operating system.

For mobile devices, I find it easier to download the apps from the appropriate store

When I finished testing the free app and bought a subscription, I didn’t need to do anything else. My app was automatically updated to the premium version, and I could use all the additional features that come with the paid plan.

Device Compatibility

TunnelBear is compatible with the most popular operating systems. It has native apps for Windows, Mac, iOS, and Android, as well as browser extensions for Chrome and Firefox. Since TunnelBear is competitive with the top VPNs, I expected it to at least support routers. Unfortunately, it doesn’t. On top of that, I’m also a little frustrated that there’s no easy way to connect smart TVs, streaming devices (like Rokus), or game consoles.

Desktop — Apps for Windows and Mac, and Limited Linux Support

TunnelBear’s desktop apps are simple and user-friendly. There are slight differences. For example, you can’t switch between protocols on Mac.

Everything else is the same. Unless you pick a specific location, the VPN will automatically connect you to the fastest server. You can pick another server from the drop-down menu, or click on the country you want directly on the main screen’s map.

You can access all additional settings by clicking on the cog icon. The General tab contains simple options like launch on start-up and notifications. Additional security options can be found in the Connection tab. I also like that there are question marks next to each feature that link you to helpful articles from the TunnelBear site.

Overall, TunnelBear offers solid desktop apps for beginners. The only downside is that there’s no Linux native app, but you can install it manually. If you’re looking for a user-friendly option for Linux, I recommend getting a VPN with a native Linux app instead.

Android and iPhone (iOS)

Mobile apps are similar to desktops but have fewer settings. Like with most VPNs, the iOS app is particularly limited. Unlike the Android app, it doesn’t include a kill switch or obfuscation. The Android app doesn’t have TCP Override (available on Windows and Mac) but does come with split tunneling. In the past, its bear sounds were automatically enabled on mobile apps. I’m glad that this is now toggled off by default because it could be a little jarring to hear an unexpected roar when you connect.

Browser Extensions for Chrome and Firefox

TunnelBear’s browser extensions are very simple. You can only pick servers and connect or disconnect. There are no additional security settings. To stay fully protected, I recommend avoiding browser extensions and installing apps that can protect your entire device and not only your browser traffic.

Simultaneous Device Connections

TunnelBear allows you to connect to its servers on an unlimited number of devices simultaneously. This is great, as most premium VPNs can only be used on up to 5 devices at the same time. If you want to share your subscription with others, but don’t feel comfortable disclosing your account login info, you can get a Teams plan. All users still get unlimited device connections.

Pricing

If the 2GB of data on the free tier aren’t enough for you, there are several pricing plans you can choose from. The VPN also has a somewhat unique offer — you can pick between Unlimited and Teams accounts. If you select the option labeled Unlimited, you get a regular subscription for personal use. It comes with unlimited bandwidth and device connections, plus you get access to all servers and security features.

I recommend the yearly plan since it’s the same price as the longest term. For the length of the subscription, it’s one of the cheapest VPNs you can get. Surfshark is known for offering some of the best value, and even its yearly plan is a little more (although it does have a slightly cheaper longer term). I also appreciate that TunnelBear’s unique Teams plan is only a few dollars more per month.

The Teams option is great for businesses and organizations, as it allows you to add and remove which users you’re sharing a subscription with. You can also grant certain members admin privileges. However, this is a bit more expensive than the regular (Unlimited) subscription.

I received a reply in less than 24 hours, and my refund arrived on the same day

TunnelBear only issues refunds on a case-by-case basis. Since GhostBear didn’t work on my Windows laptop, I tried requesting a refund to see how easy it is to get one. I expected the refund process to be more difficult than with VPNs that offer a standard money-back guarantee, but I was happy it was super easy.

However, I was disappointed that you can only pay with Visa, Mastercard, or American Express. There’s no way to purchase TunnelBear with PayPal or cryptocurrency.

Reliability & Support

There’s no 24/7 live chat support. TunnelBear is among the best VPNs I’ve reviewed, so this surprised me. The VPN appears so friendly with all the bears, so I was expecting approachable support agents that are always there for you. However, this wasn’t the case.

I sent multiple requests, and my questions were usually answered in less than 24 hours

After sending your request, you immediately get an automatic reply with several articles that might answer your questions. You can also find useful troubleshooting guides and interesting blogs on the VPN’s website.

I was impressed by how knowledgeable the staff is about TunnelBear’s technology

Although I wish they had answered sooner (it took 2 business days for this reply), I was happy that TunnelBear’s staff always gave me comprehensive answers. Above, I asked about its ECH feature, which is a tad complicated. Thankfully, the article I was linked to thoroughly explained it in simple language. So, its support agents are helpful. But TunnelBear could truly rival its competitors if it made them easier to get a hold of.

The Bottom Line

Final Verdict — Excellent Overall Service With a Few Minor Flaws

TunnelBear offers a simple, no-hassle service with excellent speeds, a strict no-logs policy, and robust security features. You can use both its free and paid version on unlimited devices simultaneously. It has servers all around the world, so you can access content from almost anywhere — I unblocked nearly every streaming service I tried.

There are a couple of downsides though. Unlike most of its competitors, TunnelBear doesn’t have 24/7 live chat support or a money-back guarantee.

In a nutshell, TunnelBear is a great beginner VPN, but it might not be the best option for experienced users due to its lack of customization options. In any case, there’s a free version you can use to test the VPN before commiting to a paid subscription.

FAQs on TunnelBear

Is TunnelBear a good VPN?

Yes, TunnelBear is among the top 10 VPNs we’ve tested. It’s very fast, especially on nearby servers, and works with most streaming services. It’s also secure, private, and you can use it on an unlimited number of devices simultaneously.

Is TunnelBear safe?

Yes, TunnelBear is a super safe VPN that protects you with military-grade AES 256-bit encryption and a strict no-logs policy. Its free version is just as safe as the premium tier and includes a kill switch to protect you from potential data leaks.

Is TunnelBear really free?

Yes, you can get TunnelBear completely free of charge. You don’t need to enter your payment details to use the VPN. It even gives you access to most of its servers and all its security features. However, you only get 2GB of data per month, so you’ll need to use it wisely.

Will TunnelBear slow my speeds down?

Yes, but the speed drop is barely noticeable, especially on nearby servers. The VPN can also automatically connect you to the fastest server for your location. Long-distance servers are a bit slower, but nearby locations only reduced my speeds by 5%.

How does TunnelBear compare to NordVPN and ExpressVPN?

TunnelBear is a good VPN for beginners, while NordVPN and ExpressVPN might be better suited for experienced users. NordVPN and ExpressVPN also come with more security features, faster speeds, more servers, and unblock more Netflix libraries. Lastly, while TunnelBear lets you connect unlimited devices simultaneously, it can’t be installed on Linux or routers.

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