ZenVPN touts itself as a swift and budget-friendly VPN solution promising enhanced online privacy and security. While it delivers on those fronts, it needs to improve when it comes to reliable streaming. Our attempts to access Netflix on various servers proved futile, leading us to recommend exploring alternatives for streaming needs. Despite a lack of transparency regarding server numbers, ZenVPN boasts a global presence with servers in 33+ countries.

Key features of ZenVPN include:

  • Robust encryption.
  • An intuitively designed location selection interface.
  • A responsive customer support team.

However, it has drawbacks such as sluggish speeds, difficulty accessing popular streaming platforms, and a somewhat ambiguous logging policy. If your priority is seamlessly bypassing geo-restrictions and enjoying hassle-free streaming content from anywhere, consider opting for ExpressVPN instead.

Streaming – Does ZenVPN Work with Netflix?

Despite its bold assertions on the official website regarding its ability to unblock geo-restricted streaming content globally, including popular platforms like Netflix and Hulu, ZenVPN fell short during our rigorous testing. Disappointingly, it consistently encountered the Netflix VPN ban on every server we examined, and streaming hurdles extended to other platforms like Hulu, Amazon Prime Video, and BBC iPlayer.

ZenVPN couldn't unblock the most popular streaming services

The challenges faced by ZenVPN in circumventing the robust geo-blocks imposed by Netflix and BBC iPlayer highlight the formidable barriers that smaller providers encounter. In this context, ZenVPN struggled to compete effectively. For a seamless and reliable solution to bypass these geo-restrictions, ExpressVPN emerges as a standout choice. Offering blazing-fast speeds and dedicated streaming profiles, ExpressVPN is a global vendor that excels where ZenVPN encounters limitations.

Server Network and Speeds

The speed performance of a VPN is a crucial aspect, as the best services should seamlessly integrate with your browsing experience without noticeable slowdowns. Evaluating ZenVPN in this regard, our initial download speed stood at a commendable 66 Mbps before connecting to their server network.

However, upon selecting ZenVPN’s US virtual location, we encountered a substantial decline in performance, with the download speed plummeting to a mere 4 Mbps.

The situation worsened when connecting to the UK server, yielding a dismal download speed of less than 3 Mbps.

Regrettably, similar sluggish results were observed across various servers, rendering these speeds impractical for any online activities. Browsing became noticeably sluggish, and the speeds proved inadequate for streaming and torrenting purposes.

Is ZenVPN Good for Torrenting?

ZenVPN does not receive our recommendation for torrenting purposes.

Despite its commendable privacy protection through robust encryption, a notable drawback is the absence of an automatic kill switch. This poses a potential risk, as in the event of an unexpected VPN connection drop, your torrenting activities may be vulnerable to exposure by your Internet Service Provider (ISP).

While ZenVPN exhibits functional upload speeds suitable for file sharing, its download speeds need to be higher, making it less than ideal for torrenting activities. Exploring alternative VPN services with more comprehensive features, including an automatic kill switch, is advisable for a more secure torrenting experience.

Security – Is ZenVPN Safe?

Our examination of ZenVPN’s security features yielded mixed results. In a leak test conducted on the UK servers using dnsleak.com, the reported IP address aligned with a UK location as expected. However, a noteworthy finding was the leakage of a different DNS IP address best in Belgium. Fortunately, our genuine location and IP address remained secure, affirming that the VPN effectively concealed our identity and maintained privacy.

While ZenVPN succeeded in hiding crucial information, it tended to leak multiple DNS addresses, a noticeable indicator of VPN usage. A top-tier VPN with robust DNS leak protection should ideally prevent any such leaks.

Additionally, it falls short in incorporating some advanced security features typically found in premium VPNs, including the absence of an automatic kill switch. For users seeking a VPN with more comprehensive security measures, exploring alternatives with a broader array of protective features may be worthwhile.

Encryption

ZenVPN fortifies your connection through robust AES 256-bit encryption and extends support to OpenVPN, L2TP/IPsec, and PPTP protocols.

Our recommendation leans towards leveraging OpenVPN connections whenever feasible for optimal security, given their reputation for being the most secure among these options.

Does ZenVPN Keep Logs?

While the positive aspect is that ZenVPN operates out of Cyprus, keeping it beyond the reach of the 5/9/14-Eyes Alliance, the practical reality raises concerns. Unfortunately, this VPN accumulates and retains excessive data related to your VPN usage and account. This abundance of data collection poses challenges in assuring the level of privacy and anonymity that users may seek.

ZenVPN’s privacy policy reveals a contrasting narrative despite its assertion of maintaining a no-logs policy. The VPN, in actuality, gathers and stores specific information about its users:

  • Your authentic IP address is associated with your account.
  • Your email address is correlated with your account.
  • Your device’s unique identifier is stored anonymously and not directly tied to your account.
  • Daily bandwidth usage is connected to your account.
  • Date and time records for each connection instance to the VPN are associated with your account.
  • Duration of your VPN connection linked to your account.
  • Payment details are linked to both your account and the third-party provider.

ZenVPN’s privacy policy discloses the implementation of “algorithmic rule-based traffic management” to enhance service quality and thwart network abuse. While it asserts that no records of this data are retained, it is important to note that connection data persists for a duration of six months.

Payment information is retained indefinitely, while all other collected information is deleted upon termination of your ZenVPN account.

The practice of collecting users’ authentic IP addresses and the somewhat ambiguous nature of “algorithmic rule-based traffic management” raise concerns. These aspects contribute to an overall unease about the data handling practices employed by ZenVPN.

Does ZenVPN Have an Ad Blocker?

ZenVPN lacks an integrated ad blocker as part of its VPN service offering.

Price and Value for Money

ZenVPN offers two distinct paid subscription plans differentiated solely by their data transfer limits. While the standard plans confine users to a daily traffic cap of 5GB, the unlimited plans provide boundless bandwidth.

Both subscription types span yearly, monthly, and weekly durations, with the added benefit of a 7-day free trial to explore the premium services. Additionally, a 30-day money-back guarantee accompanies all subscriptions for added reassurance.

However, the pricing of ZenVPN appears relatively high considering the offerings. Both standard and unlimited plans come at a steeper cost than numerous other VPN options in the market. This stands out, especially considering that other providers often offer more advanced features and better performance at a more affordable rate.

Does ZenVPN Have a Free Version?

ZenVPN provides a free version that mirrors the features found in its paid plans. However, the drawback lies in the somewhat restrictive data limitations of the free version, with a monthly cap set at 500 MB and a daily cap at 250 MB.

Is ZenVPN Compatible with My Device?

ZenVPN brings compatibility to various operating systems, encompassing Windows, macOS, Android, iOS, and Linux. To facilitate installation, users must configure third-party OpenVPN software tailored to their specific device, ensuring seamless integration. ZenVPN facilitates this by providing OpenVPN configuration files and presenting manual setups for L2TP/IPsec and PPTP connections.

An appealing aspect of ZenVPN is its allowance for up to 6 simultaneous device connections under a single subscription, enhancing flexibility for users. However, it’s essential to note that data limits persist across these simultaneous connections.

ZenVPN Customer Service

Contact ZenVPN’s customer service is exclusive to an email ticket request system. During our encounter with installation challenges, we submitted a ticket. We received a courteous, helpful, and comprehensive response within a 24-hour timeframe. The support team’s guidance proved effective, enabling us to resolve our issue successfully.

The support team answered in less than 24 hours and gave me a complete answer

While the current customer service experience with ZenVPN is generally positive, we anticipate future enhancements, such as introducing 24/7 live chat support. Additionally, including troubleshooting resources directly on the website would further empower users to address common issues independently.

User Experience

ZenVPN, in its initial stages without a native client, stands out among smaller vendors in its user-friendly approach. While the absence of a dedicated app may seem daunting to those accustomed to such conveniences, the process could be more straightforward.

Navigating ZenVPN’s setup is facilitated by downloading a free third-party OpenVPN, bundled with the VPN configuration file directly from their website. Connecting through software like Tunnelblick requires just a single click, with notifications signaling the completion of the connection.

A standout feature is the interactive server map on the ZenVPN website. The Virtual Location tab on your account page conveniently lists server locations, with the current location clearly labeled. Clicking on a country instantly sets it as your new virtual location. However, disconnecting and reconnecting are necessary for the change to take effect.

Choosing and connecting to a server is easy and fast
You can also change the server with the interactive map

While the user interface is commendable, ZenVPN must catch up regarding advanced settings. Unlike its competitors, this VPN lacks options to tweak connection or interface settings, potentially limiting customization for more advanced users. This may be fine for those seeking a straightforward experience, but advanced users might desire more flexibility.

Conclusion

While ZenVPN exhibits some positive aspects, it needs to improve in several key areas, indicating a need for improvement before it can rival top-tier VPNs in the market. A notable drawback is its failure to unblock popular streaming sites, including Netflix and BBC iPlayer, posing a significant disadvantage. If your priority is seamless access to streaming content with fast, high-quality performance, exploring alternative top picks is advisable.

Moreover, ZenVPN’s subscription plans appear relatively expensive, given the limitations they present. The absence of native apps, sluggish speeds, streaming content access challenges, and data collection practices are substantial downsides, particularly considering the associated price point. For a more economical and robust solution, premium providers like ExpressVPN are recommended. ExpressVPN is a must due to its exceptional speed, impressive unblocking capabilities, and top-notch security features.

2023 Update Features Of ZenVPN

💸 Price2.95 USD/week
📆 Money Back Guarantee30 Days
📝 Does VPN keep logs?No
🖥 Number of servers33+
💻 Number of devices per license6
🛡 Kill switchNo
🗺 Based in countryCyprus
📥 Supports torrentingYes

Installation & Apps

While ZenVPN relies on manual configurations, which may lack the simplicity of a dedicated native app, the setup process is made remarkably user-friendly. To utilize ZenVPN, a third-party OpenVPN client, such as Tunnelblick, is essential. Once armed with an OpenVPN client, connecting becomes a breeze with just a single click after downloading the ZenVPN configuration file from the website.

Users can download a bundled package containing an OpenVPN client and the ZenVPN configuration file for added convenience. Some initial challenges were encountered due to an outdated version of Tunnelblick provided by ZenVPN. However, resolving this issue involved installing the most recent version of Tunnelblick and subsequently downloading the ZenVPN configuration file.

Despite the absence of a native app, ZenVPN simplifies the server location change process directly on its website through an interactive server map. This eliminates the need for downloading separate configuration files for various server locations, streamlining the overall user experience.

Pricing

ZenVPN provides users with two tiers of paid subscriptions: standard and unlimited. The standard plan imposes a daily data transfer cap of 5GB. Both subscription levels offer weekly, monthly, and yearly options, with extended subscriptions offering discounted rates.

A free subscription tier is also available, providing users with 250 MB of daily traffic and a 500 MB monthly allocation. Despite the variation in data transfer limits, all of ZenVPN’s plans share the same, albeit somewhat limited, set of features.

ZenVPN extends a 7-day free trial and a 30-day money-back guarantee for those considering the premium plans. Payment options include credit cards and Bitcoin, offering flexibility in how users choose to subscribe to the service.

Reliability & Support

ZenVPN exclusively offers customer support through an email ticketing system accessible on their website, lacking live chat assistance. Despite the absence of live chat, our interaction with the customer service team was notably positive.

Submitting a ticket resulted in a prompt email response within 24 hours. The support we received was characterized by professionalism, depth, and helpfulness, allowing us to successfully address our concerns using the provided information.

However, the initial issue we encountered—an outdated Tunnelblick configuration file—could have ideally been avoided, signaling a need for improved maintenance and proactive updates to prevent such occurrences.

The Bottom Line

Final Verdict

While ZenVPN boasts user-friendly navigation and commendable customer service, it disappoints in several aspects.

The VPN experiences sluggish network speeds and struggles to access popular streaming content. Additionally, despite claiming otherwise, its logging policy raises concerns about accuracy and transparency. These limitations and the associated price make ZenVPN fail to deliver a well-rounded and competitive service.

Frequently Asked Questions (ZenVPN)-

Is ZenVPN a suitable choice for streaming purposes?

While ZenVPN promises enhanced online privacy and security, it falls short in providing reliable access to popular streaming platforms like Netflix and BBC iPlayer. Users seeking a VPN for seamless streaming may want to explore alternative options.

What is ZenVPN's approach to customer support?

ZenVPN offers customer support exclusively through an email ticketing system. While the response time is commendable, the website’s lack of live chat support and troubleshooting resources may impact user experience.

How does ZenVPN handle data limits in its subscription plans?

ZenVPN offers two subscription tiers, standard and unlimited, with the former restricting users to a daily data transfer cap of 5GB. Both plans come with weekly, monthly, and yearly subscription options, and a free version is available with limited data allocations.

Does ZenVPN collect user logs?

Despite claiming a no-logs policy, ZenVPN collects and retains various user data, including IP addresses, email addresses, device identifiers, daily bandwidth usage, connection timestamps, duration, and payment information. Users concerned about data privacy may want to consider this aspect.

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